Terms of Use

Definitions: Customer – the organization or business entity that subscribes to or uses ticketisland’s software platform and accesses it via authorized login credentials. “Customer” does not include end users, ticket buyers, or any third parties who purchase tickets or vouchers through the Customer’s events.; End User – any individual who purchases tickets, vouchers, or uses services provided by the Customer through the ticketisland platform. End Users are not Customers and all obligations related to their transactions, data, and compliance are the responsibility of the Customer.; Software – ticketisland’s online ticketing platform, including all web applications, APIs, interfaces, and related tools provided to the Customer under these Terms.; Services – the features, functions, support, and other capabilities provided through the Software to the Customer, including any updates or upgrades delivered by ticketisland.

General Terms

By using ticketisland, you agree to be bound by these Terms and Conditions, as well as any additional policies referenced herein. Continued access to and use of the software constitutes acceptance of these Terms.

System Capacity and Performance

The software operates within a managed cloud infrastructure designed to support normal commercial usage. Performance may be affected by unusually high transaction volumes, excessive data loads, or configuration settings specific to a customer’s account. Where necessary, ticketisland may recommend configuration adjustments, upgrades, or additional resources to maintain optimal performance. Failure to implement recommended actions may result in reduced performance, for which ticketisland shall not be liable.

Upgrades and End-of-Life

We may release new versions of the software. Older versions may be retired or discontinued. Migration to upgraded versions may be required to maintain full functionality. We are not responsible for interruptions or loss of functionality due to the retirement of legacy software versions.

Support and Maintenance

Support is provided according to the customer’s active support plan, if any. For customers on an annual support plan, support is available during the agreed coverage period, with response times and service levels specified in the plan. Customers who use the software on a revenue-share or commission-only basis and do not maintain an annual support plan are provided support, which will include email or telephone assistance and self-service documentation. In all cases, ticketisland is not responsible for interruptions caused by capacity constraints, delayed upgrades, third-party infrastructure, or factors outside our reasonable control.

Supported Browsers, Operating Systems, and Hardware

The software is designed to operate on current, supported web browsers, operating systems, and hardware. Use of outdated or unsupported browsers, operating systems, or devices may result in degraded performance or malfunction. ticketisland is not responsible for issues arising from use in unsupported environments. Customers are responsible for ensuring that their users access the software with compatible systems.

Liability

To the maximum extent permitted by law, ticketisland shall not be liable for any indirect, incidental, consequential, or special damages, including lost profits, lost revenue, or business interruptions, arising from the use of the software. Our total liability for any claim related to the software is limited to the total fees paid by the customer under the applicable subscription or revenue-sharing arrangement during the preceding 12 months.

Limitation of Liability

To the maximum extent permitted by law, ticketisland shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, lost revenue, business interruptions, or data loss. ticketisland shall have no liability, under any circumstances, for:

Failures or misuse of APIs in customer or third-party systems
Failures or errors of third-party payment providers
Outages or disruptions caused by cloud infrastructure or internet connectivity

For any other claims not excluded above, our total liability is limited to fees paid by the customer under the applicable subscription or revenue-sharing arrangement during the preceding 12 months (or other specified period).

Ticket Availability and Inventory Responsibility

Customers are responsible for managing ticket inventory and allocations for their events. While the software is designed to accurately reflect ticket availability, occasional overselling may occur, particularly if bookings are moved between events or inventory adjustments are made without proper verification. Customers should monitor sales reports and inventory regularly to identify and correct any potential over-sells in a timely manner. ticketisland provides the software platform to facilitate ticket sales but is not responsible for any losses, refunds, claims, or disputes arising from overselling or mismanagement of event inventory. Customers remain responsible for ensuring that ticket sales do not exceed event capacity and comply with applicable laws.

Data Protection and System Maintenance

ticketisland maintains appropriate technical and organizational measures to protect customer data in the cloud. Customers are responsible for ensuring the accuracy and completeness of the data they submit. Customers are encouraged to periodically export critical data, reports, and historic records using the system’s available tools to maintain their own archives. Customers also agree to implement recommended upgrades, resource allocations, or other actions notified by ticketisland to maintain optimal system performance. Continued use of the software without following these recommendations constitutes acceptance of the associated risks, including potential performance degradation or data limitations.

User Access and Responsibility

Customers are responsible for granting appropriate access to their users and ensuring that users comply with these Terms and Conditions. ticketisland is not liable for any damages, loss, or misuse arising from actions taken by users, including unauthorized or malicious use of the software. Customers should implement appropriate internal controls, monitor account activity, and promptly revoke access for users who no longer require it or act inappropriately.

Customers are responsible for managing access to the software, including granting and revoking accounts for staff members. ticketisland is not liable for any actions, data access, or transactions performed by former staff members who retain access due to the customer's failure to revoke credentials. Customers should promptly deactivate accounts for staff who leave the company or no longer require access.

Privacy and Data Protection

Use of ticketisland is subject to our Privacy Policy, which explains how we collect, use, and protect personal data. Customers agree to comply with applicable data protection laws. The Privacy Policy can be viewed at Privacy.

Agreement and Acceptance

By accessing or using the software, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you do not agree, you should cease using the software and contact support to discuss account options.

support@ticketisland.co.uk