WINE SALES DELIVERY
Standard UK delivery is free for orders over £100.
For orders of £100 or less, standard UK delivery is £10.95.
Please allow up to 5 working days for standard UK delivery.
We do not currently deliver outside of the UK.

CELEBRATION TIME?
We can offer discounts on your purchases over a certain quantity, be that for a private party or even a wedding day.
For orders over the value of £200, 10% discount and free standard UK delivery are available.

AVAILABILITY
Wine is an agricultural product and runs out from time to time. If you order a case of wine, we may substitute a wine with one of similar value.

Prices and payment
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
We reserve the right to terminate any special offer at any time, without notice.

Age restriction
We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. When you register your details you will be required to enter a valid date of birth to confirm you are 18 years old or older. By placing an order you also confirm that you are at least 18 years old.
If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.

Returns
We are unable to accept returns for unwanted wines, due to quality control reasons.
We do not offer a sale or return service.
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered, you should notify us as soon as possible and we will arrange a refund or replacement, within 30 days.
You must notify us of all damaged goods which are due to be returned for any of the above reasons stated within 14 days from delivery of the wine. You can call us on 01306 876616 or email us on winesales@denbiesvineyard.co.uk or in writing to Wine Sales, Denbies Wine Estate Ltd, London Road, Dorking, Surrey, RH5 6AA.

MONETARY GIFT CARDS AND EXPERIENCES
Delivery fees vary according to the value of the monetary gift card, and include administration, postage and packaging costs.
Deliveries are made Monday to Friday. We cannot guarantee delivery dates on weekends, Bank Holidays or to international addresses.
Monetary Gift Cards will be delivered within 4 working days Please upgrade to next day delivery if required.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

Cancellations
You may cancel your order on the same day as your order being placed/email us on winesales@denbiesvineyard.co.uk