ALL ORDERS
For all transactions, (including tickets) you will receive an email confirmation of your purchase. If this email does not arrive, please check your spam/junk folder and contact is if you have any queries by emailing reception@denbiesvineyard.co.uk..
WINE SALES DELIVERY
25% off on orders of 6 bottles or more,
Offer does not include products in our 'Mixed Cases' range and cannot be used in conjunction with other offers.
Click and Collect now available. Mon - Fri 10am - 3pm/you will receive an email confirmation when your wine is ready for collection ***
* Excludes Bank Holidays and the Christmas period.
Standard UK delivery is £10.95.
Please allow up to 5 working days for standard UK delivery.
Delivery available to UK mainland only
Please Note:
Currently we cannot ship to Northern Ireland due to new export rules.
AVAILABILITY
Wine is an agricultural product and runs out from time to time. If you order a case of wine, we may substitute a wine with one of similar value.
Prices and payment
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
We reserve the right to terminate any special offer at any time, without notice.
Please note: Offer does not include Mixed Cases or Noble Harvest.
Age restriction
We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. When you register your details you will be required to enter a valid date of birth to confirm you are 18 years old or older. By placing an order you also confirm that you are at least 18 years old.
If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
Returns
We are unable to accept returns for unwanted wines, due to quality control reasons.
We do not offer a sale or return service.
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered, you should notify us as soon as possible and we will arrange a refund or replacement, within 30 days.
You must notify us of all damaged goods which are due to be returned for any of the above reasons stated within 14 days from delivery of the wine. You can call us on 01306 876616 or email us on denbiesdirect@denbiesvineyard.co.uk or in writing to Wine Sales, Denbies Wine Estate Ltd, London Road, Dorking, Surrey, RH5 6AA.
MONETARY GIFT CARDS
Delivery fees vary according to the value of the monetary gift card, and include administration, postage and packaging costs.
Deliveries are made Monday to Friday. We cannot guarantee delivery dates on weekends, Bank Holidays or to international addresses.
Monetary Gift Cards will be delivered within 4 working days Please upgrade to next day delivery if required.
GIFT PACKAGES*
*Please refer to wine returns for the wine element of the gift
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at events@denbiesvineyard.co.uk
Please note – All items need to be returned, complete and in a reasonable condition – due to the current situation, returns may be extended to 21 days
Where possible, we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights
Denbies Wine Estate are not responsible for return postage or the costs associated with this
Once you have contacted us, please ensure that you include the receipt/proof of purchase, and we would recommend that you obtain a Certificate of Posting, in case the parcel fails to reach us for any reason.
Denbies cannot take responsibility for any goods failing to be delivered.
The customer service team will be able to process refunds in line with our standard policy. All refunds for damaged goods will be processed as soon as possible. However, during this period we will do our best to ensure prompt payment however, we are operating a limited team so there may be a delay, so we kindly ask for your patience and understanding at this time, when the visitor centre is closed.
Cancellation Procedure
You may cancel an order at any time before it has been processed for shipping. Please notify us within 24 hrs of placing the order, if not, to cancel your order after it has been despatched to you, please refer to the returns procedure, stated above.
For out of hours queries please email events@denbiesvineyard.co.uk and we will get back to you as soon as we can.
Please note that all refunds from our website are conditional upon proof of purchase and can only be made to the person who purchased the goods.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
Cancellations
You may cancel your order on the same day as your order being placed/email us on winesales@denbiesvineyard.co.uk
