Some of Your Questions

  • What does ticketisland do?
  • How does it work?
  • I don't have a lot of time or website experience, how easy is it to set up what I need?
  • How long does it take to get going?
  • What are the costs?
  • At what point do I need to pay anything?
  • If I decide to choose a paid plan, how do you collect payments?
  • How do my customers pay for their purchases?
  • Is ticketisland secure?
  • How many events can I sell at once?
  • How many types of tickets can I sell?
  • I want to be able to offer discounted prices?
  • Is ticketisland easy to use on mobile devices?
  • Can I verify ticket purchases?
  • How can ticketisland help me with marketing?
  • Can I use my own preferred payment provider?
  • What if I have problems or questions?
It's simple, we help you sell tickets, bookings or vouchers for your event, venue or business, in mobile device friendly web pages designed around your needs. It's free to set up an account, and you have access to some fantastic web functions, and mobile friendly sales's pages. ticketisland reports on your sales, allows you to verify bookings etc and even helps you with your marketing.
We help you complete a few online details on your event or business, and some prices, ticketisland will then set you up with a website designed around your needs. The system provides you with a web-link, which you can add to your own website if you have one, or you can simply add the link to your social media pages and start selling straight away.
You don't need any web design experience, or need to know how web pages etc work. It's very easy to set up a site, in fact, it's done for you via some simple one-touch choices!..... Why wait? Get started now!
It takes just a few minutes to get going, simply click on the 'Get Started' menu option, then choose a design profile, enter in your details and prices and you're good to go and you can use the built in ticketisland payment provider. Once you're happy with how the site looks and works, you can then choose your own provider and we can start to pay you direct!
Aside from the usual payment provider commission, you don't need to pay anything to start with. In fact all new accounts to ticketisland start off on the 'Starter' plan which is free to use. Some community events can be free to use, but once you're up and running, you can choose a costed plan according to your needs or preference.
To get you started, most options and pages are free to use. It's only once you are totally up and running that you may wish to change from the free 'Starter' plan onto another plan to better suit your needs, until then, your 'Starter' plan is free to use.
We take payments on a monthly basis for commission plans, or deduct your ticket purchase payment at the time of the transaction.
Payments are taken via secure payment portals, there are several to choose from, including Sagepay, Paypal, Worldpay, GoCardless, Globaliris, Stripe etc, and payments are transferred automatically into your account.
ticketisland uses some great encryption tools to help keep your data safe, and our recommended payment providers are some of the most secure providers in the world.
There is no practical limit to the number of events you can sell at any one time and there are features when you create events, to create lots of similar events at once, to save you lots of time.
As well as having no limit to the number of events you can sell, you can create as many different ticket types/prices you want.
It's easy to set up discounted price tickets, and you can offer fixed price or percentage discounts when your customers enter the correct discount code.
ticketisland is responsive in design, meaning it works great in all environments, when viewing in both full-screen (at a desktop computer) or small screen such as from a phone or tablet.
tickets, vouchers and memberships can be easily validated on ticketisland using it's mobile-friendly verification screens.
There are loads of marketing features in ticketisland, meaning you can categorise your customers according to what their interests are, or their location is etc and built in marketign emails and newsletters mean lots of the work is done for you.
Ticketisland allows you to chose from some of the leading online payment providers, including Paypal, Sagepay, GlobalIris, Stripe, GoCardLess and more.
Aswell as email and telephone support, there are a host of youtube videos you can watch, plus a user forum, to see what other user's hot topics are.